Oversized Butterfly Shape Women's Sunglasses Luxury Brand Designer Big Square Sun Glasses Ladies Shades Pink Brown Sunnies UV400
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
A Cautionary Tale: My $372 Scratched Glasses and Customer Service Hell! 🚨
Let me share a cautionary tale about my recent online shopping experience, hoping to spare you the frustration I've endured. My latest purchase turned into a nightmare. I spent $372 on a pair of glasses that arrived SCRATCHED, and trying to fix this has been an exercise in futility. I’ve been trying for two days just to TALK TO A HUMAN to resolve this, but there’s been no luck. The automated “bot” keeps sending a return label to an email I’ve never received, leading to endless loops of unhelpful responses. This utter ineptitude is why I felt compelled to reach out to customer service and share my ordeal.
Customer: I need immediate help with an order I received. I spent $372 on glasses that arrived scratched, and I've been trying for two days to get a return label, but the automated system isn't working. CS Rep: I sincerely apologize for the trouble you've experienced with your recent order and the difficulty reaching us. That sounds incredibly frustrating, especially with scratched glasses and issues receiving the return label. Can I please get your order number so I can look into this for you right away? Customer: It's 12345678. I just want to return these scratched glasses and get my money back. I've never received the return label, and the bot is useless. CS Rep: Thank you for providing that. I see the details here regarding the scratched lenses and your attempts to initiate a return. It looks like there was an issue with our system sending the label. I will personally generate a new return label for you right now and send it to your email address associated with the order. I'll also confirm it verbally with you. Customer: And what about the refund? This has been a huge waste of my time and money. I'm incredibly disappointed. CS Rep: Once we receive the returned glasses and verify the condition, we will process your full refund immediately. I'll make a note on your account to expedite this process for you, given the significant inconvenience you've faced. I truly apologize for the defective product and the frustrating experience with our support system.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
Mozaer.com: Restoring Faith After My Online Eyewear Nightmare! ✨
Speaking of those perfect sun-kissed moments, I've found the ultimate accessory that truly elevates any look while offering superior protection. My recent outdoor adventures were made even more stylish and comfortable, all thanks to these incredible shades. If you're ready to add a touch of glamour and ensure your eyes are perfectly shielded, discover the magic of these Luxury Butterfly Sunglasses. They're more than just eyewear; they're a statement. My last online eyewear purchase was an absolute nightmare. I spent $372 on a pair of glasses that arrived SCRATCHED, and trying to get a resolution was an exercise in futility 😤. I wasted two days trying to talk to a human, but the automated bot just kept sending return labels to an email I never received, leading to endless loops of unhelpful responses. The sheer incompetence left me incredibly frustrated and deeply disappointed 😭. I swore I'd never trust an online eyewear store again.
But then, I stumbled upon Mozaer.com. After my previous horrible experience, I was hesitant 🤔, but I needed new glasses, and their selection looked promising. I thought, maybe, just maybe, this time would be different. I was desperate for a smooth experience and a quality product without the headaches.
To my pleasant surprise, it was! "I am leaving a five star review in accordance with the ease of ordering and the virtual help I received online from Mozaer.com's support team when I had a question. So far so good. I have ordered from Mozaer.com before and was very pleased with my glasses and I’m sure I will be again."
My experience was just as fantastic ✨. The ordering process was incredibly straightforward, and their customer service was a breath of fresh air. They were responsive, helpful, and actually human! My new sunglasses arrived quickly and in perfect condition, exactly as described. The quality is outstanding, especially for the price, and the virtual try-on feature truly helped me pick the perfect style. Mozaer.com has completely restored my faith in online eyewear shopping. This is how it should be done!
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